This Shipping Policy ("Policy") describes the terms and conditions applicable to the shipment and delivery of products purchased through Mt. Zion Mercantile ("the Company," "we," "us," or "our") via our website (the "Site"). By placing an order through the Site, the customer ("you" or "the Customer") acknowledges and agrees to the terms of this Policy. This Policy should be read in conjunction with the Company's Terms & Conditions and Returns, Replacements, and Refund Policy.
2. Order Processing
Orders are typically processed within [Insert Number] business days of purchase, excluding weekends and holidays, prior to shipment. Processing times may vary based on product type, order volume, and fulfillment partner capacity.
Made-to-order and print-on-demand products may require additional production time prior to shipment, as such items are manufactured specifically upon receipt of an order.
The Customer will receive a confirmation email upon order placement and, where available, a separate notification containing tracking information once the order has shipped.
3. Fulfillment by Third-Party Partners
Certain products offered through the Site are produced and/or shipped directly by the Company's independent third-party fulfillment partners, including but not limited to Printify and Zendrop (each a "Fulfillment Partner"). Customers acknowledge and agree that:
Shipping timeframes, packaging, and carrier selection for such products are determined by the applicable Fulfillment Partner;
Orders containing products from multiple Fulfillment Partners, or from both the Company and a Fulfillment Partner, may arrive in separate shipments, at different times, and in separate packaging; and
The Company exercises reasonable care in selecting its Fulfillment Partners but does not control, and disclaims liability for, delays or errors caused by such third parties, except as otherwise required by applicable law.
4. Shipping Rates and Methods
Shipping rates are calculated at checkout based on factors including, without limitation, the destination address, the weight and dimensions of the order, and the shipping method selected.
The Company reserves the right to modify available shipping methods and associated rates at any time without prior notice.
5. Estimated Delivery Times
Estimated delivery times provided on the Site, in order confirmations, or in other communications are good-faith estimates only and are not guaranteed. Actual delivery times may vary due to factors including, without limitation, carrier delays, weather conditions, customs processing, and Fulfillment Partner production schedules.
The Company is not liable for delays in delivery caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, carrier disruptions, labor disputes, or customs delays.
6. Domestic Shipping
The Company ships to addresses within the United States, unless otherwise specified on the Site. Delivery timeframes for domestic orders will be provided at checkout or in the applicable product listing.
7. International Shipping
Where international shipping is offered, the Customer is solely responsible for any customs duties, import taxes, tariffs, or other fees levied by the destination country. Such charges are not included in the purchase price or shipping cost and are the sole responsibility of the Customer.
International delivery timeframes are estimates only and may be extended due to customs processing, which is beyond the Company's control.
The Company is not responsible for shipments delayed, held, or seized by customs authorities, and shall have no obligation to issue a refund or replacement for such delays except as otherwise required by applicable law.
8. Address Accuracy
The Customer is solely responsible for providing accurate and complete shipping information at the time of order. The Company is not liable for non-delivery or mis-delivery resulting from incorrect or incomplete address information provided by the Customer. If a package is returned to the Company or a Fulfillment Partner as undeliverable due to an incorrect address, the Customer may be responsible for additional shipping charges to reship the order.
9. Risk of Loss and Title
Risk of loss and title for products purchased through the Site pass to the Customer upon delivery of the product to the carrier, except as otherwise provided in the Company's Returns, Replacements, and Refund Policy with respect to items lost in transit.
10. Lost, Delayed, or Undelivered Packages
If a package is confirmed lost in transit by the applicable carrier, the Customer may be eligible for a replacement or refund in accordance with the Company's Returns, Replacements, and Refund Policy.
The Customer should report a lost or significantly delayed package to the Company within thirty (30) calendar days of the expected delivery date to be eligible for such relief.
11. Order Tracking
Where available, tracking information will be provided to the Customer via email upon shipment. The Customer is responsible for monitoring tracking information and promptly reporting any delivery issues to the Company.
12. Changes to This Policy
The Company reserves the right to amend or update this Policy at its sole discretion. Any material changes will be reflected by an updated "Last Updated" date at the top of this Policy. The version of this Policy in effect at the time an order is placed shall govern that order.
13. Contact Information
For questions regarding this Policy or the status of an order, please contact:
Mt. Zion Mercantile Email: admin@mtzionmercantile.com
